IT: Outsourcing vs. Keeping Things In-House

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Nowadays almost every business is becoming increasingly dependent on technology. Regardless of the products we are selling or the services that we are offering, we’re having to sell, advertise, and work online. So it’s important that all of your IT is up and running at all times. But this poses one major question for business owners: to outsource or to keep things in-house. Here’s what you need to know to make the best decision for your company.


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If you’re not yet familiar with the term “outsourcing”, prepare to be exposed to what may be the best business practice to hit the mainstream over the past few years. Outsourcing is essentially the business practice of contracting work out to alternative agencies or companies. This can be applied to many areas of your work, however, one of the most effective parts of your small business to outsource often proves to be IT. Services such as those offered by Prosyn Ltd. specifically tailor plans to your company and its needs and exist to ensure that all of your tech systems are up and running as they should be at all times of day and night. It’s important that you do your research before partnering up.


You want to ensure that the place you outsource to meets all of your requirements. Preferably, they will take full responsibility for your IT systems, dealing with third parties on your behalf rather than asking you to carry out part of their work for them. They should also be able to communicate with you effectively without using complicated jargon. You want problems and their resolve to be highlighted in layman terms so that you can keep an eye on what’s going on without having to oversee and research everything.


Finally, find a company that charges fairly. Many will charge per device, so if something goes wrong, they earn a lot more. Think about it: one individual within your company can use a number of devices. They may have a desktop computer, a laptop, a tablet, and a smartphone. This means that you would be charged four times over to ensure that everything they are using is up to scratch. Instead, look for an agency that charges per user. This will prove much more cost effective, as everything they use will be repaired and put to rights with just one charge.


Keeping Things In-House


If you prefer to stick with more traditional business practice, it’s important to bear in mind that you can indeed keep your IT in-house. While this means that you do have to take on employees (something that comes hand in hand with responsibility and offering benefits such as holiday, sick pay, and parental leave), it does mean that you have a closer relationship with the people who are dealing with your IT systems. You will be able to be more selective in your hiring process, taking on only the individuals who pass your screening and interviews.


Both outsourcing and keeping things in-house have their benefits. At the end of the day, it’s entirely down to personal preference, and the choice that you make will fall down to what suits your brand best.




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